Return & Refund Policy

Last updated: October 28, 2026

We hope you love your Lunamira discoveries. If something isn’t right, please get in touch; we’re happy to help.

Returns

We accept returns of unused, unopened merchandise with a receipt or proof of purchase:

• Online orders: Request your return within 14 days of delivery.

• In-store purchases: Return your item within 14 days of purchase.

Items must be in their original condition, with original packaging and any tags attached.

Beauty & Personal Care

Due to their hygienic nature, skincare, makeup, fragrance, body care, and other personal care products are final sale once opened or used.

Unopened, unused beauty and personal care products may be returned within the return window above.

Final Sale Items

Discounted merchandise and gift cards are final sale and cannot be returned or exchanged, except where required by law.

How to Start an Online Return

Email hello@shoplunamira.com within 14 days of delivery. Include your order number and the item you would like to return.

Please contact us before mailing your return. We’ll confirm eligibility and provide return instructions. Approved returns should be mailed within 7 days of receiving those instructions.

Return address:

Lunamira
278 Winslow Way E, Suite 109
Bainbridge Island, WA 98110

You are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Please package your return securely and use a shipping service with tracking.

Original shipping charges are nonrefundable for change-of-mind returns.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, email hello@shoplunamira.com as soon as possible with your order number and photos of the item and packaging.

We’ll work with you to make it right and cover any necessary return shipping for an issue with your order.

Exchanges

If you would like a different item, please contact us. For online purchases, the simplest option is usually to return the eligible item and place a new order for your preferred item.

Refunds

Once we receive and inspect your return, we’ll email you to confirm whether it has been approved.

Approved refunds will be issued to your original payment method within 5 business days of approval. Your bank or payment provider may need additional time to post the refund.

If you haven’t received your refund within 10 business days of our confirmation, please contact hello@shoplunamira.com.

Questions?

Email hello@shoplunamira.com for help with returns or questions about an item’s eligibility.

Thank you for supporting our independent mother-daughter business.

This policy does not limit any rights you may have under applicable consumer protection laws.